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Refund policy

DELIVERY POLICY

Floral Substitutions must only be requested for processing due to the below "product defects or delivery damages."

Floral Substitutions & Delivery Policy

  • Substitutions: If certain flowers are unavailable, our florists will use fresh flowers of equal or higher value, maintaining the arrangement’s style and theme.
  • Delivery Timing: We strive to meet specific delivery times but cannot guarantee them.
  • Customer Responsibility: Ensure recipient information is complete and correct. Delays due to incorrect details will not be refunded.
  • Weather Conditions: Extreme weather may affect delivery times. Orders will be delivered as soon as possible.
  • Order Changes/Cancellations: Cannot be made for orders already delivered or enroute. For other changes, call our shop directly; email requests are not accepted.
  • Service Issues: If you’re unhappy with our service or flowers, contact us, and we’ll resolve the issue promptly.


To start a return, you can contact us at info@airdrieflowers.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

You can always contact us for any return questions at info@airdrieflowers.ca. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded if approved using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. 
If more than three business days have passed since we approved your return, don't hesitate to get in touch with us at info@airdrieflowers.ca.